So Lucky They Had A Back Up Plan

A customer from Adelaide on monday morning gave me a phone call, to tell me that he had clicked on a link on a web site and looked like the pc got infected, We did a LogMeIn session (Remote Support) to have a look at what we could do.
Things here where no going well, I had worked out very quicky we need to blow the operating system away and start from scratch, so this lead into a problem.
The customer was a commodity trader and needed to be online ASAP, with a great plan in place we installed a back up image that was done 2 months ago (Nortons Ghost) then to restore the missing trading data we used Carbonite, where all the data was backed up, this is an automatic process that costs less than the price of 2 coffees a month.

The customer at this stage was only down for less than 5 hrs and did not effect his trading, most of the work was done over remote support or a couple phone calls. To rebuild the machine from scratch would of taken more than 2 days due to the complexity of trading programs. this is another great reason why you need to back up in more than one place and have a good back up plan.
contact TC for more info

This entry was posted on Thursday, July 15th, 2010 at 7:46 am and is filed under Computer, Data Recovery. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

2 Responses to “So Lucky They Had A Back Up Plan”

  1. Leon Williams says on July 15th, 2010 at 9:20 am :

    I can’t thank Grant enough for him demanding that I do a Ghost Image of my computer awhile back, along with Carbonite, where my data is backed up on a server. With Grant’s knowledge, I was back up and running in no time. You don’t appreciate your computer data until it’s lost, and thankfully I won’t be caught out ever again. Thanks Grant….you are the best.

  2. Christina Milian And The Dream says on July 26th, 2010 at 4:03 pm :

    I’ve really enjoyed reading your articles. You obviously know what you are talking about! Your site is so easy to navigate too, I’ve bookmarked it in my favourites. . . . .